After Sales Service

Eltek's extensive After-Sales Service package includes:

• Guarantee
• Repair
• Installation and Commissioning
• Training
• Site Survey
• Calibration

Guarantee

1000 Series Squirrel data loggers are guaranteed for three years against faulty materials or workmanship.

The guarantee given for equipment supplied by us, but not manufactured by us (this includes all sensors, whether built into probes or not) is limited to the guarantee given by the manufacturer of the particular product.

If repairs are carried out under guarantee, no charge is made for labour, materials, or return carriage.

Repair

Repairs are normally carried out within five working days of arrival at our facility in Cambridge or receipt of authorisation to repair. Spare parts and service manuals can be dispatched within two working days. Distributors of Eltek data loggers outside the UK may hold stocks of spare modules and most have their own service engineers and operate a similarly prompt repair service.

Installation and Commissioning

Eltek can provide installation and commissioning services for both data logger and telemetry applications.

Please contact Eltek for a detailed quotation.

Training

Eltek can provide training to end users so that the actual users quickly become familiar with and competent in the use of Squirrel data loggers.

In addition to the use of the data logger itself there will be in-depth and hands-on use of the Darca software including use of the graphing (where applicable), data, setting up, and down loading tools.

Training is normally conducted at the customer's premises and usually takes about 3 hours.

Mileage and travel time is charged for plus 3 man hours at the standard labour rate.

Contact Eltek for a quotation.

Site Survey

This is normally only needed for telemetry systems. Before ordering a telemetry system it is important to identify any areas where radio coverage may not be good so that the system can be designed to work round them. The survey is conducted using radio, operating in the frequency band that the customer can actually use. This will reveal any need for devices such as repeaters or external antenna, making sure that the system supplied is appropriate for the site before installation.

Generally a half day to one day is required, dependent upon the size of the installation envisaged.

Mileage and travel time is charged for plus the number of man hours for the actual survey work plus one man hour for report preparation at the standard labour rate. A report is provided with findings, recommendations and alternatives if necessary.

Calibration

Certificate of Conformity
A Certificate of Conformity (COC) is issued with every Eltek Squirrel data logger, or telemetry component to confirm that it has passed all the functional safety tests which check that it meets its specification, including the calibration process described below.

Initial Calibration
Every Squirrel is subject to a calibration procedure and heat soak test to ensure the stability and accuracy of the readings with changes in ambient temperature. The input values are provided by equipment with calibrations traceable to national standards.

Calibration Certification
Eltek can carry out an even more stringent calibration procedure and issue a calibration certificate at extra cost. The Squirrel is subjected to a second calibration in a temperature-controlled calibration laboratory. Each range is checked at five points, using equipment with calibrations traceable to national standard and a record is made of the results.

NAMAS Certification
Eltek can also quote for full NAMAS certification. This certification, similar to the stringent calibration noted above, is carried out by an independent calibration laboratory certified by the British National Measurement Accreditation Service (NAMAS). This certification process can include extra calibrations or tests if requested on the logger alone or together with sensors.

Please contact Eltek to discuss your requirement so that a detailed quotation can be prepared for you.