Help & Support
Everything you need to run your Eltek system
Access technical support, software downloads, product documentation, certificates and your local distributor, all from our UK-based team.
Get support
How to reach us
Whether you are a UK customer, an international distributor or a first-time user, our UK-based engineers are here to help, from software and setup to calibration, training and long-term support.
Support portal · fastest way to get help
Raise and track a technical support request online
Our customer support portal is the fastest way to raise a technical support request and follow it through. Log a ticket, see its full history and get a quicker response from our UK engineers.
Need an answer right now? Use the live chat in the bottom-right corner for a faster response.
Sales & new enquiries
Specifying a new system or need advice on the right solution for your site?
Outside the UK
International customers are supported by our appointed distributors worldwide.
Software & downloads
Software, manuals & certificates
Configuration software, apps, operating manuals, and our quality certificate. Need something that is not listed here? Raise a request through the support portal.
Darca Solutions Suite
Download updated software for Darca Collect, Connect and Command.
SQ16 / SQ16Plus Operating Manual
The full operating manual for the SQ16 and SQ16Plus Wired loggers.
Getting Started Guide
Quick-start guide to get your Darca Wired logging system up and running.
Darca Wired
Free configuration and download software for SQ16 and SQ16Plus Wired data loggers (Windows).
Darca Wired Mobile App
Connect to SQ16Plus loggers over Bluetooth from an iPhone or iPad, with alarms, settings and live readings.
ISO 9001:2015 Certificate
Eltek's current ISO 9001:2015 quality-management certificate.
Darca Wired Pro (SQS200 / SQS300)
Licensed professional configuration and analysis software, single-user (SQS200) and multi-user (SQS300).
Manuals, datasheets & USB drivers
User guides, datasheets and Windows USB drivers for loggers, transmitters and receivers.
Worldwide network
Find your local Eltek distributor
Eltek monitoring systems are sold and supported in more than 27 territories worldwide through appointed distributors, with direct sales and support in the UK.
Europe
18Appointed distributors across 18 European territories, from Scandinavia to the Mediterranean.
Middle East & Africa
3Regional partners serving Israel and Sub-Saharan Africa.
Asia-Pacific
5Distributors across South Asia, South-East Asia and Oceania.
Australia & New Zealand
Connected IoT
India
Aashay Measurements & Controls
Malaysia & Singapore
Mecomb Singapore Ltd.
Americas
1North American sales and support.
Let's design the right monitoring solution together
Tell us what you need to monitor and where, and our UK engineers will help you specify the right connected solution, or connect you with your local distributor.