Repairs are normally carried out within five working days of arrival at our facility in Cambridge or receipt of authorisation to repair. Spare parts and service manuals can be dispatched within two working days. Distributors of Eltek data loggers outside the UK may hold stocks of spare modules and most have their own service engineers and operate a similarly prompt repair service.
If you wish to submit items for repair or calibration, please use our repair request portal - it can be accessed by clicking here. You will be provided with an RMA reference number that you need to include with any returned items.
If you cannot use the portal, then print the following form and include in the package with the goods due for repair:
Please use our Customer Service Portal in order to report a bug, ask for support or request a new software feature - it can be accessed by clicking here.